Refund & Cancellation Policy

1. Overview

At Rental Archive we understand that plans can change. This Refund & Cancellation Policy outlines the terms relating to cancellations, refunds, booking changes and rental payments.

By placing a booking through our website, you agree to the terms outlined in this policy.

2. Booking Payments

A booking is only considered confirmed once full payment has been received. Due to the limited availability of our rental garments, each booking reserves a specific dress for a specific period and prevents other customers from hiring that item during the selected dates.

3. Customer Cancellations

If you need to cancel your booking, please contact us as soon as possible. Refund eligibility is based on the timing of your cancellation:

• More than 14 days before your rental date — you may be eligible for a store credit for the full rental amount.

• 14 days or less before your rental date — refund eligibility is assessed at Rental Archive's discretion.

4. Date Changes

We understand that event dates may change. Requests to change rental dates must be made as soon as possible and are subject to:

• The dress being available for the new dates

• Any difference in rental pricing

• Availability of delivery timeframes

If the requested dates are unavailable, the original cancellation terms may apply.

5. Late Returns

Rental items must be returned by the agreed return date. Late returns may result in:

• Additional rental charges

• Loss of future rental availability

• Recovery costs where delays affect another customer's booking

Customers are responsible for ensuring the item is returned on time.

6. Refunds for Unavailable Items

In the unlikely event that a booked item becomes unavailable due to:

• Damage from a previous rental

• Loss of the garment

• Unforeseen circumstances

we will contact you as soon as possible and offer:

• A replacement garment of equal or similar value (where available)

• A full refund of the rental payment

7. Damaged, Lost or Excessively Soiled Items

Customers are responsible for returning garments in the condition they were received. Normal wear and tear is expected. However, customers may be charged for:

• Significant stains

• Damage requiring repair

• Missing items or accessories

• Loss of the garment

• Damage caused by misuse

Any applicable charges will be assessed individually based on the cost of repair or replacement.

8. Cleaning Fees

All garments are professionally cleaned and inspected before each rental. Customers are not responsible for standard cleaning. However, additional cleaning costs may apply where an item requires treatment beyond normal professional cleaning.

10. Promotional Discounts

Refunds for discounted bookings will be calculated based on the amount actually paid.

Promotional codes, discounts or credits may not be reinstated after a cancellation unless approved by Rental Archive.

Refundable Security Bonds

The refundable security bond is payable upfront with your rental booking. Your bond will be refunded after the dress has been returned and inspected, provided it is returned in good condition and complies with our rental terms and conditions. If the dress is damaged, lost, or returned in a condition that breaches our policies, deductions may apply in accordance with our published terms.

The security bond is set for each garment and paid upfront alongside rent and applicable delivery. On return, an authorised team member inspects the garment before approving a full, partial or no bond refund. Approved bond refunds are processed against the original Stripe payment; rental and delivery fees are not refunded by the bond refund action. Stripe may confirm a refund before the funds appear in your bank account.

11. Contact Us

If you have any questions regarding cancellations or refunds, please contact:

Rental Archive

Email: info@rentalarchive.com

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