Refund & Cancellation Policy

Cancelling a booking

Contact us as early as you can. The closer a cancellation is to your rental start date, the less likely we are to be able to re-book the dress, so refunds are assessed on how much notice we receive.

Cancellations made well before your rental window are refunded or credited in full. Cancellations close to the rental start may be issued as a credit rather than a refund.

Changing your event date or size

Date and size changes are free where the dress is still available for the new window. If it is not available, we will help you find an alternative or issue a credit.

If something is wrong with your dress

If a dress arrives damaged, soiled or not as described, tell us straight away with photos and do not wear it. We will arrange a replacement where possible or refund the rental in full.

How refunds are paid

Approved refunds are returned to the original payment method. Delivery fees are refunded when the cancellation happens before the dress is dispatched.