Privacy Policy

1. Introduction

Welcome to Rental Archive. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, make a booking, rent a dress, or interact with our services.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

When you use our website or services, we may collect the following information:

Personal Information

• Full name

• Date of birth (where required)

• Email address

• Phone number

• Billing and delivery address

• Account login details

Booking Information

• Rental dates

• Dress selections

• Order history

• Booking preferences

Payment Information

• Payment details processed through our third-party payment providers

• Transaction details and purchase history

3. How We Use Your Information

We collect and use your personal information to:

• Process and manage dress rental bookings

• Confirm appointments and rental dates

• Arrange delivery and returns

• Process payments

• Communicate with you about your booking

• Provide customer support

• Manage your account

• Improve our products, services and website

• Prevent fraud or misuse of our services

• Send marketing communications where you have provided consent

4. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

• Payment processors

• Delivery and courier providers

• Website hosting providers

• Booking and software platforms

• Marketing and analytics providers

These third parties are only provided with information required to perform their services and are expected to protect your information. We do not sell, rent or trade your personal information to third parties.

5. Payment Information

Payments are processed securely through third-party payment providers. We do not have access to or store your full payment card details. Your payment information is handled according to the privacy policies and security practices of the relevant payment provider.

6. Dress Rental Information

To provide our rental services, we may collect information relating to your booking, including:

• Selected dress items

• Rental dates

• Size information

• Delivery details

• Return information

This information is used only to fulfil your rental and provide a better customer experience.

7. Marketing Communications

With your consent, we may send you updates about:

• New arrivals

• Promotions

• Special offers

• Rental updates

• Business announcements

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Understand customer behaviour

• Provide relevant marketing

You may adjust your browser settings to refuse cookies, however some website features may not function correctly.

9. Keeping Your Information Secure

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

While we take security seriously, no online service can guarantee complete security.

10. Accessing and Updating Your Information

You may request access to the personal information we hold about you or request corrections if your information is inaccurate. To make a request, please contact us using the details below.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain booking records

• Meet legal and accounting obligations

• Resolve disputes

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.

The updated version will be posted on our website with the revised effective date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Rental Archive

Email: info@rentalarchive.com

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