Damage & Late Return Policy

1. Overview

At Rental Archive, we take great pride in maintaining our collection of designer garments to the highest standard. By placing a booking with us, you agree to take reasonable care of all rented items and return them by the agreed return date. This policy outlines your responsibilities regarding damage, stains, loss and late returns.

2. Caring for Your Rental

While the dress is in your possession, you are responsible for taking reasonable care of it. Please avoid exposing garments to situations that may cause unnecessary damage, including:

• Permanent staining

• Tears or rips

• Burns

• Excessive pulling or stretching

• Damage from pets

• Smoke damage

• Unauthorised alterations

Normal wear associated with careful use is expected and will not incur additional charges.

3. Cleaning

All garments are professionally cleaned by Rental Archive after every rental. Please do not:

• Wash the garment

• Dry clean the garment

• Attempt to remove stains

• Steam or iron the garment unless specifically instructed

Improper cleaning may permanently damage delicate fabrics and could result in additional charges.

4. Minor Damage

Minor issues such as:

• Loose threads

• Small missing beads or sequins

• Minor wear from normal use

will generally be repaired by us at no cost to you.

5. Excessive Damage

You may be responsible for repair costs where damage exceeds normal wear and tear, including but not limited to:

• Large tears

• Broken zippers caused by misuse

• Permanent stains

• Burn marks

• Fabric pulls requiring professional repair

• Missing detachable items (such as belts or straps)

• Unauthorised alterations

Repair charges will reflect the actual cost of restoring the garment.

6. Lost or Irreparable Items

If a garment is:

• Lost

• Stolen while in your possession

• Not returned

• Damaged beyond repair

you may be required to pay up to the replacement value of the garment. Where possible, we will provide evidence of the replacement cost before any charges are applied.

7. Late Returns

Garments must be returned by the agreed return date and using the return instructions provided with your Booking. Late returns may affect future customer bookings and therefore may incur additional charges.

Late return fees may include:

• Additional daily rental charges

• Express shipping costs where required

• Compensation for bookings affected by the delay

Repeated late returns may result in future bookings being declined.

8. Failure to Return

If a garment is not returned and we are unable to contact you, we reserve the right to:

• Charge the replacement value of the garment;

• Recover any additional costs incurred; and

• Take further action where necessary to recover our property.

9. Reporting Damage

If the garment becomes damaged during your rental period, please contact us as soon as possible. Prompt communication allows us to assess the damage and determine the most appropriate solution.

10. Our Commitment

Every garment is professionally inspected before and after every rental. We understand that genuine accidents can happen and assess each situation fairly. Our goal is always to repair garments where possible rather than replace them.

11. Contact Us

If you have any questions regarding this policy or need to report damage, please contact:

Rental Archive

Email: info@rentalarchive.com

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